Let me first explain what the two are and how they differ from each other.
Absenteeism and presenteeism are two terms that describe different aspects of employee work attendance and productivity:
- Absenteeism refers to the habit of an employee not showing up to work. It measures the number of hours or days an employee is absent from work without an acceptable reason or approval.
- Presenteeism is when an employee physically shows up to work but can’t be productive because of specific causes. It measures the employee’s reduced productivity or performance while at work.
In short: absenteeism is when an employee is not at work, while presenteeism is when an employee is physically there but isn’t performing as he/she usually should.
Great companies take several steps to tackle absenteeism & presenteeism, including:
- Establishing a positive work culture: Great companies create a positive work culture that emphasizes employees’ needs and open communication.
- Offering flexible work arrangements: Great companies offer flexible work arrangements such as remote work, flexible work hours, and job sharing, which can help employees balance their personal and professional responsibilities.
- Providing employee growth plans: Great companies offer growth options matching their employees’ specific needs. Think of internal mobility, career paths & skills development.
- Implementing employee recognition programs: Great companies recognize and reward their employees for their contributions, which can boost employee morale.
- Providing employee support: Great companies offer their employees the support they need to manage personal and work-related issues that may cause absenteeism and presenteeism. Think of employee assistance programs.
But why should a company focus on this? What’s the win?
When absenteeism and presenteeism are effectively managed, a company can experience several positive impacts, including:
- Increased productivity: engaged employees are likely to be more productive, leading to higher output and improved performance for the company.
- Improved job satisfaction: When employees feel supported, valued, and empowered at work, they are more likely to be satisfied with their jobs and the company. It leads to better retention rates and a more positive workplace culture.
- Better teamwork and collaboration: When employees are present and engaged at work, they are more likely to work collaboratively with their colleagues and contribute positively to the team.
- Improved customer satisfaction: When employees are engaged, focused, and productive, they are better able to provide quality customer service, which can lead to improved customer satisfaction and loyalty.
In summary, effectively managing absenteeism and presenteeism can improve productivity, job satisfaction, teamwork, and customer satisfaction. It can be a huge cost saver.